Call us at 717-342-2499

Ordering Info

Ordering Info - Wholesale

We are a wholesale company- meaning we sell business to business. We require all orders to have an active account with a valid tax ID number on file. Customers must be prepared to provide a copy of a valid tax ID upon request at anytime.

All orders must meet a minimum of $150.00 in product and item minimums to qualify for shipment. If the minimum for an item is not ordered, it will automatically be adjusted to the minimum prior to shipping. Orders picked up at a show or warehouse location are not subject to minimums.

 

Shipping

Turnaround Time
On average orders are shipped within 10-14 business days (Hours Monday - Friday, 8am - 5pm).

Carriers

We use UPS Freight and UPS ground as our primary carriers. If the customer chooses to not use our UPS account the order is subject to handling fees. We do not charge handling fees on orders shipped out on our UPS account.

Shipping Rates
Shipping rates are determined by the weight, dimension and destination of the package (residential vs commercial etc.).  Our website is live linked to our freight carrier to give the best estimate. On occasion shipping costs will be above our websites estimate. If this occurs we will contact you.

** Please note the website is currently set up to show shipping rate as $150.00 until your order reaches the order minimum of $150.00 and then it will auto adjust down to a corrected estimate.

We ship to US and Canada only. Orders to Canada, Hawaii and Alaska must be coordinated with our office directly. Canada, Hawaii and Alaska have additional shipping costs that are the responsibility of the customer. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the customer.

Pick-Up Orders
Please call us if you intend to pick-up your order at our facility in Lancaster, PA.

Cancellations, Damages, and/or Returns

Cancellations

Orders may be canceled by calling 717-342-2499 or by sending a notification via email prior to ship date. Cancellations, refused shipments or returned shipment due to delivery refusal or closed businesses will incur a 20% restocking fee. No original paid shipping costs are refunded. Any shipments returned without prior approval from our office are not eligible for refund. Customer is responsible for return shipping costs if returned due to refusal or store closure from freight carrier. If your card is declined at time of shipping and you fail to take the order there is a 20% restocking fee.

Damages or Shipment Errors

Must be reported to our office within 10 business days. Customers reporting damages must retain original shipping packaging. When reporting a damage our office may request you to submit a photo of the damage via email or text to help process your claim. Our team will work to get your damage claim resolved quickly. Once resolved you can discard packaging.

Returns

Return requests must be processed by our team. Please call us at 717-342-2499 or email us at info@janmichaelscrafts.com. Returns are subject to a 20% restocking fee and customer is responsible for all shipping expenses.

Payment Policy

 Accepted Methods of Payment
Credit Card (Visa, MasterCard, American Express, Discover) Checks.

Returned Checks

Customer is responsible to submit payment for original check balance and our banks return fee in full within 10 days notice of returned check.

Late Payments

Late charges of 1.5% per month (18%APR) will be added to all past due invoices.

Collection Fees

If an account is sent to a collections agency the account holder is responsible for all legal or collections fees incurred while collecting debt owed.

Terms
We have teamed up with our merchant Square to provide credit based payment plans. If you are interested in applying for terms on your invoice we would be happy to send you the information. You would directly work with our Merchant on payment not us. We do not offer in house terms.
Back Order Policy
We do not back order any orders. If an item is out of stock and cannot be restocked timely your order will be adjusted accordingly.
 
Privacy Policy
This Privacy Policy governs the manner in which JanMichael's Art and Home collects, uses, maintains and discloses information collected from users (each, a "User") of the www.janmichaelscrafts.com website ("Site"). This privacy policy applies to the Site and all products and services offered by JanMichael's Art and Home.  We take your privacy SERIOUSLY and will take all measures to protect your personal information.


What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
-Billing Address, Shipping Address, Email Address Business, Tax Identification Number, Credit Card Information-
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data. 

Cookies and Browser Information 
Cookies are small files that reside on your computer that allow us to recognize you on your next visit or to store your shopping cart contents. We use them only to track this information.

Changes to this privacy policyJanMichael's Art and Home has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these termsBy using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Updated:  March 16, 2018