Ordering Info

We are a wholesale company- meaning we sell business to business. We require all orders to have an active account with a valid tax ID number on file. Customers must be prepared to provide a copy of a valid tax ID upon request at anytime.

All orders must meet a minimum of $150.00 in product and item minimums to qualify for shipment. If the minimum for an item is not ordered, it will automatically be adjusted to the minimum prior to shipping. Orders picked up at a show or warehouse location are not subject to minimums.

Shipping

Turnaround Time
On average orders are shipped within 10-14 business days (Hours Monday - Friday, 8am - 5pm).

Carriers
We use UPS Freight and UPS ground as our primary carriers. If the customer chooses to not use our UPS account the order is subject to handling fees. We do not charge handling fees on orders shipped out on our UPS account.

Shipping Rates
Shipping rates are determined by the weight, dimension and destination of the package (residential vs commercial etc.).  Our website is live linked to our freight carrier to give the best estimate. On occasion shipping costs will be above our websites estimate. If this occurs we will contact you.

** Please note the website is currently set up to show shipping rate as $150.00 until your order reaches the order minimum of $150.00 and then it will auto adjust down to a corrected estimate.

We ship to US and Canada only. Orders to Canada, Hawaii and Alaska must be coordinated with our office directly. Canada, Hawaii and Alaska have additional shipping costs that are the responsibility of the customer. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the customer.

Pick-Up Orders
Please call us if you intend to pick-up your order at our facility in Lancaster, PA.

Cancellations, Damages, and/or Returns

Cancellations

Orders may be canceled by calling 717-342-2499 or by sending a notification via email prior to ship date. Cancellations, refused shipments or returned shipment due to delivery refusal or closed businesses will incur a 20% restocking fee. No original paid shipping costs are refunded. Any shipments returned without prior approval from our office are not eligible for refund. Customer is responsible for return shipping costs if returned due to refusal or store closure from freight carrier. If your card is declined at time of shipping and you fail to take the order there is a 20% restocking fee.

Damages or Shipment Errors

Must be reported to our office within 10 business days. Customers reporting damages must retain original shipping packaging. When reporting a damage our office may request you to submit a photo of the damage via email or text to help process your claim. Our team will work to get your damage claim resolved quickly. Once resolved you can discard packaging.

Returns

Return requests must be processed by our team. Please call us at 717-342-2499 or email us at info@janmichaelscrafts.com. Returns are subject to a 20% restocking fee and customer is responsible for all shipping expenses.

Payment Policy