Ordering Info - Wholesale
We are a wholesale company- meaning we sell business to business. We require all orders to have an active account with a valid tax ID number on file. Customers must be prepared to provide a copy of a valid tax ID upon request at anytime.
All orders must meet a minimum of $150.00 in product and item minimums to qualify for shipment. If the minimum for an item is not ordered, it will automatically be adjusted to the minimum prior to shipping. Orders picked up at a show or warehouse location are not subject to minimums.
On average orders are shipped within 10-14 business days (Hours Monday - Friday, 8am - 5pm). For up to date ship time please contact our office at 717-342-2499 or email firstname.lastname@example.org.
Change to Order:
No changes to orders are accepted after an order is in process. Orders placed in ASAP/First Available have ONE WEEK from order placement to make changes. Future date orders must have changes made TWO WEEKS prior to ship date. No changes are permitted once an order is in production.
We use UPS Freight and UPS ground as our primary carriers. If the customer chooses to not use our UPS account the order is subject to handling fees. We do not accept personal/business shipping accounts as a third party payer. All orders must be shipped using our accounts.
Shipping rates are determined by the weight, dimension and destination of the package (residential vs commercial etc.). Our website is live linked to our freight carrier to give the best estimate. On occasion shipping costs will be above our websites estimate. If this occurs we will contact you.We will refund any shipping overages at ship time if applicable.
** Please note the website is currently set up to show shipping rate as $150.00 until your order reaches the order minimum of $150.00 and then it will auto adjust down to its best estimate.
We ship to US and Canada only. Orders to Canada, Hawaii and Alaska must be coordinated with our office directly. Canada, Hawaii and Alaska have additional shipping costs that are the responsibility of the customer. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the customer.
Please call us if you intend to pick-up your order at our facility in Lancaster, PA.
Cancellations, Damages, and/or Returns
Orders may be canceled by calling 717-342-2499 or by sending a notification via email prior to ship date. Cancellations, refused shipments or returned shipment due to delivery refusal or closed businesses will incur a 20% restocking fee. No original paid shipping costs are refunded. Any shipments returned without prior approval from our office are not eligible for refund. Customer is responsible for return shipping costs if returned due to refusal or store closure from freight carrier. If your card is declined at time of shipping and you fail to take the order there is a 20% restocking fee.
Please notify us immediately if your order needs to be held or address changed to another location. In the event of this special circumstance we will wave any residential fees. We are unable to cancel your order but can hold your orders up to 30 days. After 30 days if a new shipping plan has not been implemented by you the order will cancel with a restocking fee applied.
Damages or Shipment Errors
Must be reported to our office within 10 business days. Customers reporting damages must retain original shipping packaging (both inner and outer packaging) and damaged item. When reporting a damage our office may request you to submit a photo of the damage via email or text to help process your claim. Our team will work to get your damage claim resolved quickly. Once resolved you can discard packaging & item. No claims will be accepted after 10 days of receipt of product, no exceptions. If original packaging is not available to the carrier inspectors your claim will be automatically denied and cancelled out.
Return requests must be processed by our team. Please call us at 717-342-2499 or email us at email@example.com. Returns are subject to a 20% restocking fee and customer is responsible for all shipping expenses.
Credit Card (Visa, MasterCard, Discover)
Customer is responsible to submit payment for original check balance and our banks return fee in full within 10 days notice of returned check.Late Payments
Late charges of 1.5% per month (18%APR) will be added to all past due invoices.
If an account is sent to a collections agency the account holder is responsible for all legal or collections fees incurred while collecting debt owed.
Availability and pricing on all items are subject to change or be discontinued at any time without prior notice.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
-Billing Address, Shipping Address, Email Address Business, Tax Identification Number, Credit Card Information-
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.
Cookies and Browser Information
Cookies are small files that reside on your computer that allow us to recognize you on your next visit or to store your shopping cart contents. We use them only to track this information.
Your acceptance of these terms by using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Updated: August 17, 2021