Wholesale Ordering Requirements

JanMichaels Art and Home is a wholesale-only business serving retail, commercial, and hospitality buyers. We require all customers to:

Maintain an active wholesale account
Provide a valid business resale certificate or tax ID (EIN or state reseller license)
Submit a copy of this certificate upon request at any time

All opening orders must meet a $150 product minimum, along with any per-item minimum quantities. Orders not meeting minimums will be automatically adjusted prior to shipment. Preorders and warehouse pickup orders are subject to the same thresholds.

Shipping Information

Turnaround Time

Orders typically ship within 10–14 business days (Monday–Friday, 8am–5pm ET). Please contact us for up-to-date turnaround estimates.

Carriers & Freight Terms

We ship primarily via UPS Ground and UPS Freight. All orders must ship on our account. Third-party freight billing using external UPS or FedEx accounts is not accepted. If a customer declines our shipping methods, a handling fee may apply.

Shipping Rates

Rates are calculated based on weight, dimensions, destination, and residential vs. commercial status. Our live shipping integration displays estimates at checkout. Final rates are adjusted at time of shipment and any overages are refunded.

Note: Prior to meeting the $150 minimum, our website displays a placeholder shipping rate of $150. This updates automatically once minimums are met.

We ship to the U.S. and Canada. Orders to Hawaii, Alaska, and Canada incur additional shipping fees and may require manual coordination. All customs duties, taxes, and import/brokerage fees for Canadian shipments are the buyer’s responsibility.

Pickup Orders

To arrange a pickup at our Elizabethtown, PA facility, contact us at 717-342-2499 before placing your order. Pickup orders are subject to the same $150 order minimum.

Changes to Orders

ASAP/First Available Orders: Changes allowed within 7 calendar days of order placement
Future Ship Date Orders: Changes must be made at least 14 calendar days prior to scheduled ship date
Once production has started, no changes can be made to the order

Cancellations & Refusals

Order cancellations must be submitted by email or phone prior to shipping.

Orders canceled after production begins or refused upon delivery are subject to a 20% restocking fee
Shipping fees are non-refundable
Return shipping is the buyer’s responsibility in cases of refusal or non-deliverable packages due to store closure
Declined payments resulting in abandoned orders will also incur a 20% restocking fee

Government Closures or Special Circumstances

If your business is temporarily closed due to a government shutdown or natural disaster, contact us immediately. We can hold your order for up to 30 days. If no alternate plan is made by the end of that period, the order will be canceled and a restocking fee will apply.

Damages, Claims & Returns

For UPS Ground Shipments

Report any damages within 10 days of delivery
Retain all packaging materials (inner and outer) and provide photos of damage, shipping label, and box
Claims will not be accepted after 10 days or if packaging is discarded prematurely
Email: info@janmichaelsartandhome.com to submit a claim

For Freight (Pallet) Shipments

Inspect all shipments before signing the delivery receipt
Note any visible damage (including minor tears to shrink wrap) directly on the receipt and photograph it
Claims cannot be accepted if no damage is noted at time of delivery
Freight damage claims must be submitted within 5 days

Following these procedures is required for successful claims. If protocols are not followed, the carrier may deny your claim.

Returns & Final Sale Terms

All returns require prior approval
Returns are subject to a 20% restocking fee
Customer is responsible for return shipping
Clearance items and apparel are final sale and not eligible for return

Payment Policy

We accept the following forms of payment:

Visa, MasterCard, Discover (via secure online checkout)

Returned Checks

Any returned check must be repaid within 10 days, along with any bank return fees.

Late Payments

A late fee of 1.5% per month (18% APR) will apply to all past-due balances.

Collections

Accounts sent to collections will be responsible for all legal and collection fees incurred.

Zip Code Protection

While we do not offer zip code exclusivity, we reserve the right to manage regional account saturation to prevent product oversaturation. Our extensive product catalog allows for a broad assortment tailored to your store without direct overlap with nearby retailers.

Backorders

We do not process backorders. If an item is unavailable at the time of shipping, it will be removed from your invoice.

Legal Compliance

All wholesale transactions are governed by applicable laws in the Commonwealth of Pennsylvania and United States federal law. By ordering from JanMichaels Art and Home, the buyer agrees to comply with all relevant resale, tax, and import laws in their operating region.

Privacy Policy

Effective: June 17, 2025

About Us

“We”, “us” or “our” means JanMichaels LLC dba JanMichaels Art and Home and JanMichaels Market, with its principal place of business located at 700 N Hanover St Elizabethtown PA US 17022-2807.

About This Privacy Policy

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@janmichaelsartandhome.com.

What Personal Information We Collect and How We Collect It?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

How We Use Your Personal Information?

We use the personal information we collect for the following reasons:

To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
To provide you with information about the Services that you request from us or which we feel may interest you.
To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

How We Share Your Personal Information?

We may share your personal information in the following ways:

With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.

Your Marketing Choices

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: info@janmichaelsartandhome.com.

Retention of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

International Transfers

We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.

Changes to This Privacy Policy

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.

Contact Us

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

JanMichaels LLC dba JanMichaels Art and Home and JanMichaels Market

700 N Hanover St Elizabethtown PA US 17022-2807

info@janmichaelsartandhome.com