Ordering Info

We are a wholesale company- meaning we sell business to business. We require all orders to have an active account with a valid tax ID number on file. Customers must be prepared to provide a copy of a valid tax ID upon request at anytime.

All orders must meet a minimum of $150.00 in product and item minimums to qualify for shipment. If the minimum for an item is not ordered, it will automatically be adjusted to the minimum prior to shipping. Orders picked up at a show or warehouse location are not subject to minimums.

Shipping

Turnaround Time
On average orders are shipped within 10-14 business days (Hours Monday - Friday, 8am - 5pm). For up to date ship time please contact our office at 717-342-2499 or email info@janmichaelsartandhome.com.

Change to Order:

No changes to orders are accepted after an order is in process. Orders placed in ASAP/First Available have ONE WEEK from order placement to make changes. Future date orders must have changes made TWO WEEKS prior to ship date. No changes are permitted once an order is in production.

Carriers
We use UPS Freight and UPS ground as our primary carriers. If the customer chooses to not use our UPS account the order is subject to handling fees. We do not accept personal/business shipping accounts as a third party payer. All orders must be shipped using our accounts.

Shipping Rates
Shipping rates are determined by the weight, dimension and destination of the package (residential vs commercial etc.).  Our website is live linked to our freight carrier to give the best estimate. On occasion shipping costs will be above our websites estimate. If this occurs we will contact you.We will refund any shipping overages at ship time if applicable.

Free Shipping is available on orders totaling $1,500 or more in regular priced merchandise to a commercial address only WHEN COUPON IS APPLIED BY CUSTOMER AT CHECK-OUT (please check our sales/coupons page for current coupon code). Residential shipping the customer is responsible for the residential surcharge only.  Free shipping is not available to be used with any other discounts or coupons or special orders, it applies only to general orders on our website. 

** Please note the website is currently set up to show shipping rate as $150.00 until your order reaches the order minimum of $150.00 and then it will auto adjust down to its best estimate.

We ship to US and Canada only. Orders to Canada, Hawaii and Alaska must be coordinated with our office directly. Canada, Hawaii and Alaska have additional shipping costs that are the responsibility of the customer. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the customer.

Pick-Up Orders
Please call us if you intend to pick-up your order at our facility in Lancaster, PA.

Cancellations, Damages, and/or Returns

Cancellations

Orders may be canceled by calling 717-342-2499 or by sending a notification via email prior to ship date. Cancellations, refused shipments or returned shipment due to delivery refusal or closed businesses will incur a 20% restocking fee. No original paid shipping costs are refunded. Any shipments returned without prior approval from our office are not eligible for refund. Customer is responsible for return shipping costs if returned due to refusal or store closure from freight carrier. If your card is declined at time of shipping and you fail to take the order there is a 20% restocking fee.

Government Shutdown

Please notify us immediately if your order needs to be held or address changed to another location. In the event of this special circumstance we will wave any residential fees.  We are unable to cancel your order but can hold your orders up to 30 days. After 30 days if a new shipping plan has not been implemented by you the order will cancel with a restocking fee applied. 

Damages or Shipment Errors

Must be reported to our office within 10 business days. Customers reporting damages must retain original shipping packaging (both inner and outer packaging). When reporting a damage our office may request you to submit a photo of the damage via email or text to help process your claim. Our team will work to get your damage claim resolved quickly. Once resolved you can discard packaging. No claims will be accepted after 10 days of receipt of product, no exceptions. If original packaging is not available to the carrier inspectors your claim will be automatically denied and canceled out.

Returns

Return requests must be processed by our team. Please call us at 717-342-2499 or email us at info@janmichaelsartandhome.com. Returns are subject to a 20% restocking fee and customer is responsible for all shipping expenses.

Payment Policy